The Family You Know And Love
Archive for October, 2007
Halloween 2007
Oct 31st
Halloween was fun! The family went to the “Harvest Festival” at the Grove Community Church, and did a little trick or treating around the neighborhood. This year the kids dressed up as superheroes instead of princesses. Kelly was Supergirl, Rachel was Wonder Woman, and Ray dressed as Buzz Lightyear. Ray was supposed to be Superman (so they could be the Justice League) but they sent the wrong size. Oh well, he’ll be Superman next year.
An Email To Dish Network
Oct 19th
—–Original Message—–
From: Rodney Williams
Sent: Wednesday, October 17, 2007 12:26
I recently had a major problem with my VIP622 Dish Network HD-DVR, and scheduled for someone to come out and look at the problem. When the service person came out he stated that the unit could not be fixed, and needed to be replaced. At first I thought, no problem. Then after I thought about it I asked this earth shattering question, “Am I going to lose all of the shows I recorded on the unit, or is their a way you can copy them over?” When he told me, “No, everything you have recorded will be lost”. It was hard for me to hold back my tears, but I am a strong man, so I turned my tears into manageable anger. You see, my wife and I love television, and this new season is very special for us, because it has several new science fiction shows that we enjoy. The Bionic Woman, Chuck, Pushing Daisies, JourneyMan, and Reaper are all very good shows and they all lived in on the hard drive in glorious high definition. But as the unit was replaced our evening entertainment archive was stolen from us because Dish Network box malfunctioned. We had at least 25 hours of unwatched entertainment on it and now it’s all gone. So now you are asking yourself why did I send this longwinded letter to you? I want the good people of Dish Network to activate the external hard drive support for my VIP622 box, and waive the one time $39.99 fee. That’s right I want you to activate the external hard drive support for free. You have already forced me break the law, because I have to illegally download all the shows that were on the unit when it failed. I also figured that if this replacement unit fails as well, I will be able to keep the shows that were recorded to the external harddrive, and would not be reduced to tears … I mean manageable anger. So come on Dish Network, throw your favorite customer a bone.
—–Response Message—–
Dear Mr. Williams,
Thank you for your email. We do apologize for the inconvenience. The activation fee for the external hard drive is a valid charge since it will be a time fee only.
We thank you for allowing us to be of assistance to you. If you have any further questions or concerns, please refer to dishnetwork.com or reply to this email.
Sincerely,
Christinoff Y.
TID:OR-Missouri
Dish Network eCare
This email actually turned out successfull. See what happens when you ask for something the right way?
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