Archive for October, 2002

—–Original Message—–
From: Rodney Williams
Sent: Monday, October 07, 2002 2:36 PM
To: customerservice@costco.com
Subject: Our Pre-Order of Monster’s Inc.

On July 28, we preordered a copy of Monster’s Inc that comes with 2 movie cash certificates to a Disney theatrical release. This seemed like a great deal, a movie my sweet daughter loves and tickets to another wholesome Disney film. Little did I know that Costco would be giving my innocent 3 year old girl a lesson in the cold harshness of corporate power, the sadness of lost hope, and make her proud parents liars.

Everyday, since the shipping date of September 17, when Daddy gets home from a long day of work, Rachel looks up at her father with her warm brown eyes and says, “Come on Daddy, let’s get the mail.” During that walk to the mailbox, I pray that Monster’s Inc is there, so that my daughter might be saved from her torment. “Where’s my movie?”, she says when we peek in the mailbox. Then I have to tell her, “Sweetheart … it’s not here”. I can only watch, as a piece of her pure heart is broken when she realizes that, the mailbox only holds junkmail, bills, and no Monster’s Inc. It is so hard to see her try to be strong and hold back her tears, but the tears come anyway. How dare you Costco!

Why did you have to do this with a kid’s movie? Why couldn’t the promotion be for the Scorpion King or The Divine Secrets of the Ya-Ya Sisterhood or something? No, you had to pick a kids movie, and tease us weeks on end and make us wait for it with no courtesy call, no email, or anything to let us know the status of the shipment. Parents around the world are made out to be liars because we promised our beloved children something, and it never comes. Did you know I have to run passed the DVD section in Target, Best Buy, and yes Costco, because if my daughter sees Monsters Inc. she will grab it off the shelf and beg for it? Then I have to tell her, “No honey, we are going to get it in the mail soon.” Then once again I realize that Costco is making me a lie to my child.

Why don’t I just cancel our order you ask? Well, Mommy and Daddy made a promise to their little girl, that one day, one day there will be a DVD and tickets to Disney a movie for her in the mailbox. She looks forward to that day, and she needs to know that promises should never be broken. And you legally promised to mail Monster’s Inc. to my precious child. YOU WILL KEEP THIS PROMISE!

I expect to hear from you Costco. You must right the wrong you have committed against our sinless child.
Exactly when will the DVD be shipped?
What will you do to make up for anguish and turmoil you have brought upon our softhearted daughter?

Concerned about your ethics,
Rodney Williams

—–Response Message—–

Dear Rodney,

Thank you for your rrecent e-mail.

We are very sorry that you have not received your pre-order of monsters inc. Please take your receipt to the membership desk for a refund. And we will send you out the free movie certificates. I am sorry for the inconveinece and unhappiness of your little girl.

Sincerely,
Angela D.
customerservice@costco.com

——Original Email——–
I have a High Definition TV at home without a HDTV tuner. I have never seen a HDTV signal on my $2300 Sony TV. Do you need any eager testers for your 6000 receiver?

I can’t afford to get it right now. My two beautiful 3 year old and 6 month old daughters are soaking up all my extra funds. They sure would love to see Elmo and Blues Clue’s in that crisp breathtaking HDTV resolution.

Please, help me make my technology loving daughters happy and let them “test” a new 6000 HDTV receiver, and remain loyal customers to Dish Network.

Rodney Williams

P.S. My daughters really are beautiful, just take a look. http://www.cydneyblu.com/rodney

—–Response Email—–
Sent: Wednesday, October 02, 2002 5:46 PM
Subject: Sales & Equipment,

Dear Mr. Williams,

Thank you for your e-mail. We currently are not running any Beta testing on our Model 6000 receiver. We usually do testing on receivers before they are released to the public.

We encourage you to stay tuned to future Charlie Chats and Technical Forums broadcast on Channel 101. We have also provided a link (http://www.corporate-ir.net/ireye/ir_site.zhtml?ticker=dish&script=400) to DISH Network press releases below.

Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have any further questions or concerns, please refer to www.dishnetwork.com or reply to this email and include all previous correspondence so that we may assist you promptly.

As a current customer, you may also use our website to view your current or previous billing statements, add services, or make payments to your account. Please use the link https://customersupport.dishnetwork.com/customercare/UserManagement/login.jsp to launch yourself to the Dish Network Customer Support Center.

Sincerely,
Dallas W.
DISH Network e-Care